FAQs

 

Ordering and Shipping

  1. Can you ship chocolate during warm weather or to warmer parts of the country like Florida and California? Yes, we absolutely can ship TRU Chocolate during warm weather and to warm climates in the U.S. all year long. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure that your gift arrives in perfect condition and at no additional cost to you.
  2. Can I ship to a P.O. Box or an APO/FPO Address? Yes, we accept orders to P.O. Box and to APO/FPO addresses. Orders shipped to a P.O. Box are shipped via USPS via Priority Mail. We regret that we cannot offer our express shipping options for these types of addresses.
  3. Can I place an order to be shipped outside of the United States? Due to the perishability of our product, we do not ship outside the United States.
  4. Do you offer same-day shipping? At this time, we do not offer same-day shipping.
  5. What shipping carriers do you use? We use USPS for all P.O. Box and APO/FPO orders. We use Federal Express and UPS to deliver all other packages. (We are not able to select which carrier will take your package.)
  6. Can I use my own Federal Express Number to ship my order? We are not currently able to charge shipments to other Federal Express or UPS account numbers.
  7. When will my order ship? During Checkout, you can select your shipping method and the date you want your gift to arrive. These two choices determine when your order is shipped – here is a brief explanation of each option:
    • Standard Shipping - If you select Standard Shipping and Ship Now, your order will arrive within 5-7 business days.
    • 2nd Day Delivery - If you place your order before 1pm ET on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 2 business days. If you place your order after 1pm ET, your order will ship the next possible business day. Orders placed after 1pm ET on Wednesday will ship out the following Monday.
    • Overnight - If you place your order before 1pm ET on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day that it is received for arrival the next day. If you place your order after 1pm ET, your order will ship the next possible business day. Orders placed after 1pm ET on Thursday will ship out the following Monday.
    • Overnight Saturday – Select this option if you need your gift to arrive on a Saturday.

    NOTE: Due to the perishability of our product, we do not ship over the weekends or for arrival on Mondays

 

Order Tracking

  1. Will I receive an order confirmation? An order receipt will be sent to your email address immediately after placing your order. You will receive an order confirmation email with your order number, order total, and optional gift message within two hours of placing your order. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact Customer Care.
  2. Will I receive a shipping confirmation? When your order has shipped, you will receive a shipment confirmation including the tracking number for each shipment. Please note that this confirmation is typically emailed at 11pm ET on the day it is shipped.
  3. Can I create an account after I start placing my order? Yes. After your order is completed, you will be asked if you would like to create an account, which will allow you to track your orders and will also make ordering easier for you in the future.

 

Care and Storage

  1. How long will TRU Chocolates keep their fresh taste? TRU Chocolates will stay fresh tasting at room temperature for up to 2 years because of the way they are packaged and sealed, as long as they are kept away from heat and humidity. Specifically, the temperature should not exceed 70 degrees Fahrenheit and the relative humidity should remain below 60%. Avoid direct sunlight.
  2. How should I store the chocolate if I want to keep it tasting fresh?
    To store chocolate for up to two months, place package in two plastic bags, close tightly and refrigerate. To store chocolate for up to six months, place package in two plastic bags, close tightly and freeze.
  3. How do I bring the chocolate to room temperature once it is removed from storage?
    Keep chocolates in plastic bags until the entire package comes to room temperature. This will take approximately two hours if it was stored in the refrigerator, six hours if it was stored in the freezer.

 

Allergy Information

  1. Does your chocolate contain dairy products? TRU Chocolate does not contain any form of dairy products.
  2. Does your chocolate contain nuts? ALL of our products including solid chocolate pieces do not contain any form of nuts.
  3. Does your chocolate contain gluten? TRU Chocolate does not contain any type of gluten based products, it is safe for gluten intolerant individuals to consume.